Shipping policy
Shipping Policy
Last Updated: June 2026
Our Commitment
Every purchase from Mending Our Mistakes helps support programs and services that strengthen families, restore relationships, and create opportunities for lasting change.
We work with trusted fulfillment partners to ensure your order is produced and delivered as quickly as possible.
Order Processing
Most orders are processed within 2 to 7 business days before shipment.
Processing times may vary during holidays, sales events, periods of high demand, or circumstances outside our control.
You will receive a confirmation email when your order is placed and a shipping notification once your order has been shipped.
Shipping Times
Shipping times vary based on your location, the shipping method selected at checkout, and carrier performance.
Typical delivery estimates are:
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United States: 3 to 10 business days after shipment
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International Orders: 7 to 30 business days after shipment
These timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the products ordered, and the shipping method selected.
Any applicable customs duties, import taxes, or other government fees are the responsibility of the customer.
Tracking Information
When tracking information is available, it will be provided by email once your order has shipped.
Please allow carriers time to update tracking information after receiving your shipment.
Delays
While we strive to ensure timely delivery, Mending Our Mistakes is not responsible for shipping delays caused by:
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Weather conditions
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Carrier disruptions
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Customs processing
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Labor disputes
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Natural disasters
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Incorrect shipping information provided by the customer
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Other circumstances beyond our reasonable control
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact us immediately at admin@mendingourmistakes.org.
Once an order has entered production or shipped, we may be unable to modify the delivery address.
Lost or Stolen Packages
If tracking indicates that a package has been delivered but you cannot locate it, please:
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Check with household members or neighbors
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Contact the shipping carrier directly
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Reach out to us for assistance
Mending Our Mistakes is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. However, we will do our best to help you resolve the issue.
Damaged Shipments
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Include your order number and photographs of the issue so we can review the situation and work toward a resolution.
Contact Us
If you have questions about shipping, delivery, or an existing order, please contact:
Mending Our Mistakes, Inc.
Thank you for supporting Mending Our Mistakes. Every order helps advance our mission of strengthening families, restoring connections, and creating pathways toward lasting change.